This privacy policy sets out how Nova Suite hotel system uses and protects any information that you provide when you use this website.
Nova Suite hotel system is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Nova Suite hotel system may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from when you start using the system.
We are Nova Suite hotel system.
In this privacy notice “Nova Suite”, “we”, “our” and “us” refers to Nova Generation.
We may collect the following information:
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
The policy adheres to the fundamental requirement under the relevant data protection legislation by explicitly stating the specific reasons for collecting personal data. This transparency is crucial to ensuring compliance with data protection laws and upholding the principles of privacy and informed consent
We prioritize the security of your personal data and have implemented robust measures to prevent unauthorized access or disclosure. Our storage and encryption methods include:
We collect and process your personal data for specific and legitimate purposes. The information is used for the following:
- Reservation and Check-In: Processing and managing reservations, including check-in procedures.
- Guest Services: Providing personalized services and accommodating special requests.
-Communication: Sending booking confirmations, updates, and responding to inquiries.
- Billing: Processing payments, sending invoices, and managing financial transactions.
- Marketing: Sending promotional offers and updates only with your explicit consent.
-Legal Obligations: Ensuring compliance with legal and regulatory requirements.
Access to your personal data is restricted to authorized personnel who require it for the purposes outlined in this policy. This includes our staff involved in reservation management, guest services, and administrative functions. All personnel with access are trained on data protection principles and are bound by confidentiality obligations.
We may share your personal data with trusted third parties for specific purposes such as payment processing, IT support, or legal compliance. These third parties are contractually obligated to ensure the security and confidentiality of your data.
We retain your personal data for the duration necessary to fulfill the purposes outlined in this policy unless a longer retention period is required or permitted by law.
You have the right to access, rectify, or erase your personal data. Additionally, you can object to the processing of your data or request its portability. To exercise these rights or for any inquiries about your data, please contact our designated Data Protection Officer.
By providing this information, we aim to ensure transparency, uphold your rights under the Data Protection and Privacy Act, 2019, and demonstrate our commitment to responsible data handling practices.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
You may choose to restrict the collection or use of your personal information in the following ways:
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to info@novageneration.tech.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Cookies are small text files stored on your device by a web browser (e.g. Microsoft Edge, Internet Explorer, Google Chrome, Firefox) that hold information about your previous visits to our site. On returning to our site this stored information is fed back to us allowing us to offer you a more personal browsing experience. By using our site you consent to cookies being used in accordance with our policy. For more information on cookies, visit www.dataprotection.ie .
The Uganda Law requires website operators to ask for permission before using certain kinds of cookies. To ensure you are completely aware of the types of cookies we use and to enable us to continue to bring you the best possible browsing experience, we are giving you a detailed outline of the cookies we use and their unique role in your web browsing experience.
When you visit this Site, the Hotel may store some information on your computer. This information will be in the form of a "cookie" or similar file and can help us maintain and improve this Site. A "cookie" is a small amount of data that is transferred to your browser by a Web server and can only be read by the server that gave it to you. It functions as your identification card, recording such things as Internet addresses, passwords, and preferences. When you visit the website again, the cookie allows that site to recognize your browser. It cannot be executed as code or deliver viruses. With most Internet browsers, you can erase "cookies" from your computer hard drive, block all "cookies," or receive a warning before a "cookie" is stored. Please refer to your browser instructions to learn more about these functions.
We will share your information with the Hotel you are staying at to fulfill your reservation. We may also share your information with third party service providers to provide services in relation to our business as well as to help us improve our products and services. For example, we might use a third party or a third party product for the purposes of market research and data analytics. In certain instances, subject to local consent requirements, third party service providers may also assist us with various marketing campaigns. We may also share your information with third parties to extend special offers about their own products and services to you. Any such parties will need to agree to comply with our privacy requirements before we provide them with informationz.
Aside from the purposes described above, we do not share your stay information with any other third parties unless we have your consent or under special circumstances, such as:
There may be other times when we collect and use personal information, for example if you choose to participate in one of our competitions or sweepstakes, sign up to receive our newsletters or other special offers and promotions, download one of our mobile applications or participate in one of our other services. In these instances, we will collect information from you for running and administering the respective competition, sweepstakes or service that you have elected to participate in. The information collected may include personal details such as your name, address, and contact information, as well as certain demographic information. In each case, we will collect, use and secure your information in a manner consistent with the general principles set out in this Privacy Policy unless we tell you otherwise.
If you have any questions or concerns regarding this Privacy Notice and would like further information about how we protect your information and/or when you want to contact our Data Protection Officer (DPO), please email us at social@novageneration.tech
Nova Suite may modify this Privacy Notice from time to time to reflect our current privacy practices. When we make changes to this notice, we will revise the “effective” date at the top of this notice and any changes affecting you will be communicated to you through an appropriate channel , depending on how we normally communicate with you.
(This policy is effective from April 3rd 2024)